Discover Our Story
- Headquartered in the Kingdom of Saudi Arabia, Panda Retail Company is one of the main retail chain businesses in the Middle East and the biggest grocery retailer in the country, with more than 182 stores in 39 cities
- Panda operates 2 types of stores, Hyper Panda (larger stores) and Panda Supermarkets.
- With more than 95 million customers visiting our stores every year, we operate 4 main distribution centres in the country with a fleet of more than 500 temperature-controlled trucks to deliver over 30,000 SKUs of food and non-food products to our stores.
Our Vision
To be the sustainable leading retailer, innovating to delight the communities we serve every day.
Our Mission
To empower our colleagues, customers, and communities to improve their quality of life by creating value and enhancing well-being.
Partnering with our communities for a better life!
Ownership
To confidently and capably take responsibility for what you do, accomplish your duties, and take the initiative to do the right thing in all circumstances.
Agility
Being fast, flexible, dynamic and adaptive in delivering value-based solutions to succeed in business.
Teamwork
The willingness of a group of people to work together to achieve a common goal.
Customer Excellence
Providing excellent customer service in a timely, efficient and pleasant manner and going that extra mile to ensure that our customers are happy and satisfied.
Integrity
Staying truthful in your words and actions, and to work diligently to maintain and serve the Company’s interests with professionalism and dedication.Our Milestones
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Panda opened its first store in Riyadh, Kingdom of Saudi Arabia.
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Panda merged with Azizia Company and formed Azizia Panda United.
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Savola Group acquired Azizia Panda United, which boosted Azizia Panda United's growth and expansion, making Panda the market leader in Saudi Arabia.
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A new format of hypermarket was introduced in Riyadh named 'Hyper Panda’.
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Panda launched the initiative of 'Leave the Change for Them' that aims to encourage customers to leave the remainder of their purchase transactions for the benefit of disabled children in the Kingdom.
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Panda merged with Giant Stores to take leadership in the whole Saudi market in main cities and regions.
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Panda reached yet another milestone by expanding its hyper format footprint with the acquisition of all Geant stores in Saudi Arabia.
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Panda Retail Company became the new name and identity for Azizia Panda United.
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- Panda Retail Company expanded geographically to operate stores outside the Kingdom of Saudi Arabia and opened its first store in Egypt.
- Panda was honoured by King Salman bin Abdulaziz for Supporting the Construction of Panda Customers’ Tower
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Panda introduced a newly structured transformation program to further strengthen Panda's footprint, optimize operations, and better serve Panda's valued customers.
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- Panda explored omnichannel opportunities by launching the ecommerce channel.
- Developed a business strategy to drive a sustainable growth towards building a strong and lasting relationship with our customers.
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Panda adopted a customer centric strategy by revisiting and revamping store network through its Customer Experience Revival (CXR) Program
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- Launched CRM system to introduce customers with member pricing.
- Evolved visual identity to reflect its new customer-centric propositions and maintain brand equity.
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- Today- Panda pursues innovation by enhancing the in-store shopping journey, delighting customers, and enhancing the work environment for Panda employees. Offer new and innovative concepts.
- Panda continues to partner with different communities through key initiatives such as (Leave the Change for Them), (Friend of the Environment.
- Panda Retail Company has been recognized for its outstanding achievements regarding in-store design at the Retail Asia Awards 2023.