Customer Experience Revival Program
CXR Program Story
From the elderly to the infants, to the men and women, to the Saudi and Non-Saudi, all are important members of our community. Aligning with Saudi’s Vision 2030 of increasing quality of life in Saudi Arabia, Panda aims to extend its hands to the community and elevate its already high-quality standards of customer experience to an even higher-level deserving of the customer.
The Customer Experience Revival (CXR) Program represents Panda’s values and vision of becoming the sustainable leading retailer, innovating to delight the community it serves every day. CXR is based on the building blocks that were tested and verified its success in different areas since 2018, which were: footprint, LIFT, CATMAN, fresh, in store human capital, and strategic sourcing (NTI).
Enhancing Every Shopping Moment
What Is The Purpose Of CXR?
Enhance Panda customers' experience with a refreshed store ambiance, superior aesthetics, and diverse product assortments.
Support Panda's mission of partnering with communities to promote a better quality of life.
Establish Panda as the preferred community partner and the nation's leading grocery retailer.
Operate as a top-tier retailer, exemplifying best-in-class standards.
Maintain a customer-centric approach in all product offerings and services.
Enhance Panda customers' experience with a refreshed store ambiance, superior aesthetics, and diverse product assortments.
Support Panda's mission of partnering with communities to promote a better quality of life.
Establish Panda as the preferred community partner and the nation's leading grocery retailer.
Operate as a top-tier retailer, exemplifying best-in-class standards.
Maintain a customer-centric approach in all product offerings and services.
Shape Your Experience
Your feedback is crucial in our journey to excellence. We invite you to share your thoughts and suggestions to help us serve you better.